Refund policy

At Sweet Paws, your satisfaction is important to us 🐾

If you are not completely happy with your order, we’re here to help.

Returns

We accept returns within 14 days of delivery.

To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.

Please contact us before returning any item.

Refunds

Once your return has been received and inspected, we will notify you regarding the approval of your refund.

If approved, your refund will be processed to your original payment method within a few business days.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with photos of the issue so we can resolve it quickly.

Non-Returnable Items

For hygiene and safety reasons, certain used pet products may not be eligible for return.

Return Shipping Costs

Customers may be responsible for return shipping costs unless the item arrived damaged or incorrect.

Order Cancellations

Orders may only be canceled before they have been processed or shipped.

Delayed or Lost Packages

If your package is delayed or appears lost, please contact us and we will do our best to assist you.

Contact

If you have any questions regarding returns or refunds, feel free to contact us anytime at: sweetpawssupport@gmail.com

Thank you for shopping with Sweet Paws 🤍