FAQ
How long does shipping take?
Orders are usually delivered within 5–12 business days depending on your location.
You will receive tracking information once your order has been shipped.
Items may arrive separately depending on warehouse availability.
How can I track my order?
As soon as your order ships, you will receive an email with your tracking number and tracking link.
Do you ship internationally?
Yes, Sweet Paws ships worldwide 🌍
Shipping times may vary depending on your country.
What if my order arrives damaged?
If your order arrives damaged or incorrect, please contact us as soon as possible with photos of the issue and we’ll help resolve it quickly.
Are your products suitable for both dogs and cats?
Many of our products are designed for both dogs and cats. Product descriptions will always specify suitability and sizing information.
How do I clean the products?
Most products can be easily cleaned with warm water and mild soap. Specific care instructions can be found on the product page.
Can I cancel or change my order?
If your order has not been processed yet, we may still be able to make changes or cancel it.
Please contact us as quickly as possible after placing your order.
Do you offer returns?
Yes, we offer a return policy for eligible items. Please refer to our Return Policy page for more details.
How can I contact Sweet Paws?
You can contact us anytime at:
sweetpawssupport@gmail.com
We’re always happy to help 🐾